Shivansh Associates

Meet Our Experts

Delivering expertise across multiple corporate domains.

Mr. Deepak Gupta

Proprietor

ABOUT US

08+

Years of
Experience

M/S Shivansh Associates is a dedicated debt recovery and customer support company specializing in telecalling services for Bajaj Finance. Our experienced team focuses on professional, ethical, and customer-friendly communication to ensure timely recovery while maintaining positive customer relationships. We are committed to delivering reliable, efficient, and result-driven services with integrity, confidentiality, and compliance. Our mission is to provide exceptional support that helps our clients achieve their financial and business goals.

OUR PARTNERS

Industry leaders who trust our recovery expertise.

M/S Bajaj Finserv

We are working with bajaj finserv from last 8 years.

M/S Ecofy

We had worked with Ecofy finance for a greener tomorrow for 2 years.

M/S Rishika Enterprises

We are working as partner since last 8 years sharing business ideas etc.

FAQ

Frequently Asked Questions

1. What services do you provide ?

We Have Been Providing Services in The Recovery Sector For The Past Eight Years. We Are Expert in Write off, NPL, Expired Loan, Bkt. 2 to 5 & Field Collection Etc.

2. Tell me about your team ?

We Have a Group of Professional Who Have Come From Various Segment Presently We Have An Efficient, Prompt and Enterprising 23 Member’s Team Who are Between the Age Group of 18 to 45. An Exchange of idea between the Team Member That Encourage The Zeal to Learn more About The Business We Have Broadly Divided into 1 Manager, 1 Team Leader, 2 Backend Support, 1 HR Support, 1 Office Boy & 17 Tele callers, Member Who Are Monitored and Grooming by Our Team.

3. Which industries do you serve ?

We provide end-to-end recovery and collection solutions across diverse verticals including Commercial Banking, Consumer Finance NBFC, Telecom, Insurance, and Corporate B2B Debt Recovery, ensuring strict regulatory compliance and high recovery rates across all sector Banking & Financial Services (BFSI) Like :- Retail loans, personal loans, home loans, overdue collections, and auto loans.

4. How do you ensure data security ?

The Company Maintain Data Security by Taking Regular Daily Backup of All Important Data and Storing it off Site So That The Data Can We Recovered at The Time of Need . Along With This, Security Password Are Also Provided For All The Files of The Company to Avoid Cybercrime and From Time to Time Employed Are Warned to Avoid Cybercrime.

5. How do you maintain service quality ?

Strict Regulatory Compliance: I ensure 100% adherence to legal and regulatory guidelines, such as RBI’s Code of Conduct for Recovery. I strictly avoid harassment, non-acceptable language, or calling outside permitted hours.
Professional & Empathetic Communication: Financial distress requires active listening. I maintain a firm yet respectful tone, aiming to understand the customer’s situation rather than escalating tension.
Solution-Oriented Negotiation: Instead of aggressive demanding, I focus on realistic resolution strategies—educating customers on the impact on their CIBIL score and offering structured repayment or settlement options to secure a win-win outcome.
Accurate Documentation & Efficiency: Every customer interaction, Call Log, and Promise-to-Pay (PTP) is accurately recorded in the CRM. This maintains transparency, reduces disputes, and ensures high audit quality.
Data Privacy: I ensure the customer’s personal and financial details remain strictly confidential at all times.